topic Re: Re: Network signal issue in Tech Talk

Network signal issue

Imam58 — Fri, 06 Nov 2020 06:31:41 GMT

I recently have a Galaxy A71. I am facing cellular network signal problem. Network signal of this phone is very poor. Is it a hardware or software problem?

Re: Network signal issue

BhanuTej — Fri, 06 Nov 2020 07:17:42 GMT

im also facing this problem bro

Re: Re: Network signal issue

Imam58 — Fri, 06 Nov 2020 08:40:30 GMT

how long ago did you buy? have you any software update after buying?

Re: Network signal issue

MehulJain — Fri, 06 Nov 2020 12:04:46 GMT

Network is always a hardware issue

Re: Network signal issue

MehulJain — Fri, 06 Nov 2020 12:05:06 GMT

try changing sim card

Re: Re: Network signal issue

Imam58 — Fri, 06 Nov 2020 12:23:11 GMT

I tried bro

Re: Re: Re: Network signal issue

BhanuTej — Sat, 07 Nov 2020 19:36:24 GMT

3 months back i bought it bro....i received 3 to 4 system updates like security patches and ui fixes

Re: Re: Re: Re: Network signal issue

Imam58 — Sun, 08 Nov 2020 01:38:31 GMT

then surely it is a hardware issue

Re: Re: Re: Re: Re: Network signal issue

BhanuTej — Sun, 08 Nov 2020 01:46:19 GMT

how can we resolve this Bro Is there any warranty service From Service centres.!

Re: Re: Re: Re: Re: Re: Network signal issue

Imam58 — Sun, 08 Nov 2020 01:49:10 GMT

yes, we can try it

Re: Network signal issue

cs-member13 — Thu, 19 Nov 2020 13:14:10 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for the inconvenience caused to you and to resolve network issue please follow below given steps:-

1. Check network operators and select automatically (Settings> Connections> Mobile Network>Network operator> select automatically > Tap on OK > Registered on network).

2. Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support