topic S9+ Display issues in Tech Talk

S9+ Display issues

debo1 — Thu, 05 Nov 2020 18:46:24 GMT

After the October2020 software update the display becomes yellowish in low brightness even after blue light filter is off.. Is there any solutions for this issue.

Re: S9+ Display issues

Abpal — Thu, 05 Nov 2020 18:55:12 GMT

Is vivid colour mode turned on ?

Re: Re: S9+ Display issues

debo1 — Thu, 05 Nov 2020 18:58:36 GMT

Re: Re: Re: S9+ Display issues

Abpal — Thu, 05 Nov 2020 19:11:59 GMT

Turn it on, and let me know the results

Re: S9+ Display issues

Abusaleh77 — Fri, 06 Nov 2020 04:35:01 GMT

gaya,khatam,Tata,byee byee,

Re: S9+ Display issues

Abusaleh77 — Fri, 06 Nov 2020 04:36:37 GMT

Go to service center they change the display for free because i am also facing this problem a month ago not only me so many users having this issue

Re: Re: S9+ Display issues

debo1 — Sat, 07 Nov 2020 17:53:19 GMT

warranty period over

Re: S9+ Display issues

cs-member13 — Thu, 19 Nov 2020 08:28:09 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for the inconvenience caused to you. To resolve the issue kindly follow the given below steps:-

1. Display brightness level:- Kindly set the device display brightness in auto mode (If available).
Steps to adjust brightness in auto mode: Swipe down on the home screen to open notification panel>Turn on Auto brightness.

2. Reset the device:- Settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

If the issue still persist, kindly register your concern in Samsung Members app along with screenshots, short videos and error log file(Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support