topic Re: Battery Draining Problem in Tech Talk

Battery Draining Problem

Azeef_Muhammed — Thu, 05 Nov 2020 02:38:02 GMT

My Samsung Galaxy A20 drain battery after 30% without any use I noticed this problem before 3 months and replaced the battery from the authorised service centre but still the problem is here someone please help me I'm totaly disappointed

Re: Battery Draining Problem

Ehsank — Thu, 05 Nov 2020 05:01:37 GMT

do some settings to save more battery life and observe for next 1-2 days, it will give a noticeable difference

1. Connection>more connections settings> disable nearby device settings.

2. Location>improve accuracy >disable
A. Wifi scanning
B. Bluetooth scanning .

3. Device care>battery >power mode>select "optimised" and "adaptive power saving".

And then click on "app power management >
And enable these 2 options.
A. Adaptive battery
B. Put Unused Apps to Sleep.

4. Long press on each app specially 3rd party app(LIKE FACEBOOK, YOUTUBE) and rarely used apps and also ON "GOOGLE APP" as well, then click on>app info> go to these 3 options below on by one

A. Mobile data> allow background data usage>off

B. Battery >allow background activity >off

C. Notification >disable unnecessary notifications like promotional and unnecessary reminder notifications.

5. Go to settings> privacy > permission manager > location> and check which app have accessing your location all the time and if you not using that apps much, then deny access or set as " allowed only while in use"
As unnecessary location access by 3rd party app causing battery drain.

6. Go to settings > Google > on device sharing> check which 3rd party apps present there for e.g. if you use paytm , paytm will shared data to show recommendation and suggestion which also cause battery drain

7. Go to settings > account and backup> account > check which app syncing automatically there, and if any app which not necessary to auto sync then click on it and "disable sync"

8. Go to settings >apps>search "weather" >click on settings icon right side > change "auto refresh" settings as per your requirements and disable some unnecessary reminder. ( due to auto refresh it continuously consuming battery)

9. If you use Facebook frequently then disable "auto play video"
And if you are mostly uses mobile, on wifi connection then also disable "auto play videos" in YouTube.

10. Google >click on 3dot at right top corner>usage and diagnostics >off this option.

Re: Battery Draining Problem

Azeef_Muhammed — Thu, 05 Nov 2020 10:48:14 GMT

All are done but still after 30% my phone switch off automatically

Re: Re: Battery Draining Problem

Ehsank — Thu, 05 Nov 2020 11:05:33 GMT

as you said just at 30% its happened, so go to safemode just before 30% and observe is there same issue in safemode too
if same issue in safemode then try to visit service centre it may be a hardware issue

steps to turn safemode;
long press on power button>
long press on power off option>click on safemode >your mobile will restart and turn into safemode.

Keep in mind that in this mode only inbuilt system app will wor

Re: Re: Battery Draining Problem

Azeef_Muhammed — Thu, 05 Nov 2020 11:11:53 GMT

I do it recently but no changes appear

Then i contact the service centre they told its an battery issue and replaced the battery but still the complaint is here

Re: Re: Re: Battery Draining Problem

Ehsank — Thu, 05 Nov 2020 11:16:21 GMT

they replaced battery but problem not resolved, its ok but go again and share these things, tell them that still problem persist.
and request them to resolve your issue, after all that is Samsung service centre

Re: Re: Re: Battery Draining Problem

Azeef_Muhammed — Thu, 05 Nov 2020 11:35:13 GMT

If any software bug effects this issue

Re: Re: Re: Re: Battery Draining Problem

Ehsank — Thu, 05 Nov 2020 11:58:21 GMT

I don't think bro, this is software bug
do visit again may be this time they will take your phone for 24hrs for their observation

Re: Re: Re: Re: Battery Draining Problem

Azeef_Muhammed — Thu, 05 Nov 2020 12:02:09 GMT

Ok bro thank you

Re: Battery Draining Problem

cs-member13 — Sat, 07 Nov 2020 04:43:28 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for the inconvenience caused to you. To resolve battery issue kindly follow the below given step:-

- Battery optimization:- Settings > Select Device Maintenance/Device Care>Optimize>Optimize all options like Battery, Storage and Memory

For more information on battery drainage please click on the link below:-
http://www.samsung.com/in/support/skp/faq/1101689

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question). Kindly send us the screenshot (which apps are consuming most of the battery).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

Re: Re: Battery Draining Problem

Azeef_Muhammed — Sat, 07 Nov 2020 04:54:34 GMT

i remove all third-party apps but still i facing this issue