hotspot

deepakraj29 — Sat, 31 Oct 2020 15:16:49 GMT

I newly purchased galaxy m21a006 device. It's hotspot is not getting connected with windows 10 wifi.

Re: hotspot

lucifer638r — Sun, 01 Nov 2020 05:15:20 GMT

no issue on my end

Re: hotspot

cs-member13 — Wed, 04 Nov 2020 07:40:50 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve "hotspot" issue kindly follow the given below steps:

1. Check device in Safe Mode: Press and hold the Power key, when Power off icon appears > Press and hold the power off icon.
To exit safe mode: Restart your device.
2. Reset the device and before resetting the device make sure to create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Settings>General Management>Reset.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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