topic Re: Network issue in Tech Talk

Network issue

mayankmithaiwala — Tue, 20 Oct 2020 08:51:11 GMT

samsung galaxy m31 having network problem as well as 4G not show in network settings. have any solution so please provide me.

Re: Network issue

kk100 — Tue, 20 Oct 2020 09:50:22 GMT

I also go to samsung care for that but this problem didn't solve.

Re: Network issue

gurnamsingh — Tue, 20 Oct 2020 15:04:47 GMT

change sim card and operator

Re: Network issue

Rakesh951 — Thu, 22 Oct 2020 04:39:11 GMT

same issue. i tried with different operators but same. issue started after the recent update. samsung seems **bleep** in mid range or seems they are like buy and forgot like **bleep** and forgot

Re: Network issue

cs-member13 — Fri, 23 Oct 2020 15:09:49 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for the inconvenience caused to you and to resolve network issue please follow below given steps:-

1. Check network operators and select automatically (Settings> Connections> Mobile Network>Network operator> select automatically > Tap on OK > Registered on network).

2. Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support