Problem with two sim card

Kawsar4s — Tue, 20 Oct 2020 02:53:36 GMT

I am not seen picture frequently but when I change data connection then it's solved. Is this sim card problem?

Re: Problem with two sim card

cs-member13 — Fri, 23 Oct 2020 15:40:30 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for the inconvenience caused to you and to resolve network issue please follow below given steps:-

1. Check network operators and select automatically (Settings> Connections> Mobile Network>Network operator> select automatically > Tap on OK > Registered on network).

2. Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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Problem with two sim card

Re: Problem with two sim card