topic Re: 4G network issue in Tech Talk

4G network issue

itsadiaditya — Mon, 12 Oct 2020 01:57:30 GMT

My airtel 4G internet gets disconnected automatically. When I switch ON airplane mode and then OFF it, internet starts working but after 3-4 minutes of usage, its again disconnected. This problems continues whenever I use Airtel 4G internet. I also checked my SIM in other device but this problem occurs only in my device. What should I do ?

Please solve this issue in your new software update as soon as possible.

Device- Galaxy M31

Model - SM-M315F/DS

Re: 4G network issue

Catverse — Mon, 12 Oct 2020 06:07:01 GMT

May be Airtel 4G networking strength not very good in your area.

Re: Re: 4G network issue

itsadiaditya — Mon, 12 Oct 2020 06:16:40 GMT

I've also checked my airtel SIM in other device, its working fine, network strength also good. Later on when I insert it back in my device, its starts disconnecting after every 3-4 minutes.

Re: 4G network issue

cs-member13 — Tue, 13 Oct 2020 11:39:23 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for the inconvenience caused to you and to resolve network issue please follow below given steps:-

1. Check network operators and select automatically (Settings> Connections> Mobile Network>Network operator> select automatically > Tap on OK > Registered on network).

2. Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

Re: Re: 4G network issue

MayurPatil281 — Tue, 22 Dec 2020 12:55:34 GMT

even I have similer issue with Airtel SIM.. internet network keep changing to 4g, E or VOlte 4G.. I tried above steps but still issues persist...

Re: Re: Re: 4G network issue

MayurPatil281 — Tue, 22 Dec 2020 12:59:14 GMT

you have to switch to Jio/Vi or change your phone.

Re: 4G network issue

AnujSyal — Tue, 07 Dec 2021 13:44:34 GMT

IA m facing same issue ..I think it problem with the samsung device.nit with network. Because I have seen other devices working fine with same Sim card airtel..