topic Re: battery issue in Tech Talk

battery issue

pramaniksubo — Fri, 02 Oct 2020 17:32:50 GMT

after update my galaxy m31 update my phone battery draining very fast kindly solve this problem.

Re: battery issue

Siva4 — Fri, 02 Oct 2020 17:51:55 GMT

Turn on the Safe mode

Re: battery issue

Tikunwengsu — Fri, 02 Oct 2020 18:01:48 GMT

backup your device & factory reset maybe might solve your problem

Re: battery issue

Amandeep — Fri, 02 Oct 2020 18:10:02 GMT

do a factory reset

Re: battery issue

Ehsank — Fri, 02 Oct 2020 18:27:04 GMT

if after update then you can do 2 things and lets see

A. Wipe Cache Partition.
Steps to perform.
1) Turn off the device.
2) Press and hold the Volume Up key and the spower button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.

B. Reset App Preferences.
Settings >Apps> Tap on Top Right 3Dots and select Reset App preferences.

Re: Re: battery issue

Ehsank — Fri, 02 Oct 2020 18:28:16 GMT

besides above i would like to suggest you to do these settings to save more battery life and observe for next 1-2 days

1. Connection>more connections settings> disable nearby device settings

2. Location>improve accuracy >disable
A. Wifi scanning
B. Bluetooth scanning .

3. Device care>battery >power mode>select "optimised" and "adaptive power saving".

And then click on "app power management >
And enable these 2 options.
A. Adaptive battery
B. Put Unused Apps to Sleep.

4. Long press on each app specially 3rd party(LIKE FACEBOOK, INSTA,YOUTUBE) and rarely used apps and also ON "GOOGLE APP" as well, then click on>app info> then go to these 3 options below on by one

A. Mobile data> allow background data usage>off

B. Battery >allow background activity >off

C. Notification >disable unnecessary notifications like promotional and unnecessary reminder notifications.

5. Go to settings >apps>search "weather" >click on settings icon right side > change "auto refresh" settings as per your requirements and disable some unnecessary reminder. ( due to auto refresh it continuously consuming battery?)

6. If you use Facebook frequently then disable "auto play video"
And if you are mostly uses mobile, on wifi connection then also disable "auto play videos" in YouTube.

Re: Re: battery issue

Ehsank — Fri, 02 Oct 2020 18:49:32 GMT

and if my given settings/comments will work for you then you can accept as solution by CLICKING on 3DOT at my comments

Re: battery issue

Anonymous — Fri, 02 Oct 2020 19:38:19 GMT

mobile data or wifi se software update kia kya ? smart switch ka use karo which is process

Re: battery issue

UsEer — Sat, 03 Oct 2020 03:39:07 GMT

how much screenon time are you getting ?

Re: battery issue

cs-member13 — Mon, 05 Oct 2020 14:31:59 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve battery issue kindly follow the below given step:-

- Battery optimization:- Settings > Select Device Maintenance/Device Care>Optimize>Optimize all options like Battery, Storage and Memory

For more information on battery drainage please click on the link below:-
http://www.samsung.com/in/support/skp/faq/1101689

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question). Kindly send us the screenshot (which apps are consuming most of the battery).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support