topic Re: Smart things issue in SmartThings

Smart things issue

Chaitu1907 — Sun, 15 Feb 2026 09:54:37 GMT

I bought ecobubble washing machine and my brother added that to his samsung smart things app (s24 ultra) when he sends an invite for me to join i get the error which says

"Your Samsung account region isn't the same as the owner of this location. You can only join a location if the owner has an account from the same region as yours. You can check and change your current region in Samsung account settings. If you can't change your account region in Samsung account settings, contact Samsung Customer Service."

Then I have visited to check the website and figured out that my location on the account is set to a different country than my brothers and I requested to update it back to India. 24 hours later the change happened and now both accounts are from the same region. But still smart things is giving me the error please help

Re: Smart things issue

21h71 — Sun, 15 Feb 2026 10:16:06 GMT

7558ytv

Re: Smart things issue

goodthings — Sun, 15 Feb 2026 16:53:44 GMT

Kindly complaint to Samsung customer care support through Samsung Members app as error report also send log files along with this error report for this issue and wait for next update it's maybe fix by Samsung team soon. If you like please accept it's a as solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.

Re: Smart things issue

goodthings — Sun, 15 Feb 2026 16:53:57 GMT

You're welcome to here.

Re: Smart things issue

Chaitu1907 — Mon, 16 Feb 2026 05:02:59 GMT

Thanks for the help, I already reached out to support and they arranged a call where the agent is not understanding my problem and saying they'll send a technician which is not I'm looking forward for

Re: Smart things issue

cs_member10 — Mon, 16 Feb 2026 05:46:54 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the screenshots for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support