topic Re: Widevine L1 certification in Galaxy F

Widevine L1 certification

abhı — Wed, 20 Jul 2022 17:34:29 GMT

After the latest security patch update my F62 device has lost widevine L1 certification and now showing L3 support only on streaming apps as well as DRM support info app.I don't understand how could a device launched with l1 support has lost its certification ? Is it possible ? Anyone else facing the same issue like mine with their F62 devic

e ?

Re: Widevine L1 certification

Navkecawesome — Thu, 21 Jul 2022 03:23:38 GMT

I use DRM info app and see the result

Re: Widevine L1 certification

cs_member8 — Thu, 28 Jul 2022 10:26:06 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

Re: Widevine L1 certification

abhı — Tue, 30 Aug 2022 18:08:18 GMT

L3 showing

L3 showing in my device, I have to factory reset to restore L1. Same thing happens after 3-4 days,have to reset again & again.I'm tired of this.

Re: Widevine L1 certification

tejaskay — Mon, 03 Oct 2022 20:06:06 GMT

I'm facing the same issue did it get fixed for you?

Re: Re: Widevine L1 certification

SumitF62 — Fri, 27 Jan 2023 11:05:54 GMT

Does it work after factory reset

Re: Re: Widevine L1 certification

Sunny2604 — Sun, 12 Mar 2023 03:27:38 GMT

It will work but after some days it was again changing to l3

Re: Widevine L1 certification

shubham0974 — Sun, 23 Jul 2023 19:24:52 GMT

Yes same with me

Re: Widevine L1 certification

Members_Rt0KTM8 — Sat, 06 Jan 2024 06:48:24 GMT

Hi, I am not able to watch Full HD video on amazon prime.

Re: Re: Widevine L1 certification

Rohitcool — Thu, 14 Mar 2024 16:45:01 GMT

It doesn't matter what drm info app says, some time in the drm info app it shows l1 but in netflix and prime video app it shows l3!

Re: Widevine L1 certification

Rohitcool — Thu, 14 Mar 2024 16:46:23 GMT

Try to update google play system update, clear the the chache and data of netflix, prime video application, and restart the device! Same step helped me to get back my L1 certification in my s23 ultra!