topic Re: Re: Network issue in Galaxy F

Network issue

surya018 — Sat, 03 Feb 2024 14:40:19 GMT

I have used Galaxy F34. It always faces network issue in indoor condition While other brands phone work well. When I turn of/ on flight mode, it works well with good signal.But, when I put my phone in stand by mode , it shows not reachable even if I try to turn on data, it does not turn on. In outside, it works perfectly with no issue.

Re: Network issue

kirannaik00 — Sat, 03 Feb 2024 15:43:07 GMT

I also face network problem with 5g when there is weak signal, while other phones work well.

Re: Re: Network issue

surya018 — Sat, 03 Feb 2024 15:57:29 GMT

I don't know its hardware issue or software issue? My old a52 works very well..

Re: Network issue

cs_member10 — Mon, 05 Feb 2024 06:31:48 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Kindly check the device in a different location/network coverage area.

Check device network mode settings: Settings> Connections> Mobile networks> network mode SIM1 or SIM2> Select network mode(set device network mode as 5G/LTE/3G/2G (auto connect) mode.).

Check network operator settings: Settings> Connections> Mobile networks>Network operators> Select automatically> OK> Registered on the network.
Note: We recommend setting device network operators as automatically.

Kindly check the same SIM card in another phone or another SIM card in the same phone to verify the issue.

Reset settings: Settings > General Management > Reset.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support