topic Re: Camera related problem in Galaxy F

Camera related problem

Aditi_22 — Sat, 04 Nov 2023 14:22:03 GMT

There is an issue when I am turn on the camera and make video from front I see their is Plus type pattern but blurry and make my image ghost at background. I switch to photo mode they appear but very less. What is the problem any idea my phone is new only 1 month of purchase

Re: Camera related problem

Anonymous — Sat, 04 Nov 2023 14:45:46 GMT

Any sample ? 🤔

Re: Re: Camera related problem

Aditi_22 — Sat, 04 Nov 2023 15:02:04 GMT

See their is 2 picture above and vertical lines but blurry not like green or black etc

Re: Re: Re: Camera related problem

Aditi_22 — Sat, 04 Nov 2023 15:09:33 GMT

When I changed aspect ratio from 4:3 to 9:16 the blurry thick line change into broad and change again into Full ratio they go left side and broad with another line they only shown at dim light not in bright but the line is present.

Re: Camera related problem

Sivadgokul — Sat, 04 Nov 2023 15:25:09 GMT

Clean your camera and try out...or if you have tempered glass over the camera cutout then remove the tempered glass and try..

Re: Re: Re: Re: Camera related problem

Anonymous — Sat, 04 Nov 2023 15:48:49 GMT

As i can see in full brightness there is a white draw type lines , in another image its not like first one and line angle is changed to , just clean lense and see , if its not then it could be software issue , and main thing you captured it in night so camera software can fill their sensor like that for getting sharpe image in night thats the main thing ,

Re: Re: Re: Re: Re: Camera related problem

Anonymous — Sat, 04 Nov 2023 16:13:11 GMT

It seems like it is camera software which is doing that , as you can see in full brightness there is so much blur in image of night light thats the reason , the sensor and the software ,
When i capture images in night mode that filled blur i have notice in my M21 too

Re: Re: Re: Re: Re: Re: Camera related problem

Anonymous — Sat, 04 Nov 2023 16:12:46 GMT

I have a suggestion for you , you have to take multiple samples of all modes with night and day time too for comparing is the issue is really with software and camera or its something else which official service center need to solve ! Okay ,

Re: Re: Re: Re: Re: Re: Re: Camera related problem

Anonymous — Sat, 04 Nov 2023 16:01:26 GMT

If you think it could be helpful then by clicking three dots you can accept it as solution ,🙂

Re: Re: Camera related problem

Aditi_22 — Sat, 04 Nov 2023 16:13:49 GMT

But they show In back camera also but not to much

Re: Camera related problem

Aditi_22 — Sat, 04 Nov 2023 16:15:56 GMT

Thank you for your suggestion I can factory reset the phone tomorrow. Otherwise I go to service centre.

Re: Camera related problem

cs_member10 — Tue, 07 Nov 2023 02:55:57 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

Kindly check first if there are any broken camera lenses or scratches on the camera, no laminated or tempered glass is pasted on the camera if not then check after the camera lens cleaning.

Use a microfiber cloth or a cleaning wipe. Gently remove the fingerprints, dirt, and dust from the camera lens.

Reset the camera settings: Home screen tap on Camera>Settings>Reset settings>Reset.
Clear camera application data: Apps>Camera>Storage>Clear Data
Check app cache: Settings > Apps > Camera> Storage > Clear Cache.

Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-reset/

In case the issue still occurs. Please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

Re: Camera related problem

Aditi_22 — Fri, 15 Dec 2023 08:36:16 GMT

The camera issue in my f34 5g is solved. After update to one UI 6.