topic Re: Green screen issue in Galaxy F

Green screen issue

Deku31 — Thu, 02 Nov 2023 18:07:50 GMT

The green screen issue is happening again on my galaxy f62 device and the screen is flickering we all who are facing the issue seriously need to find the solution as because of this our battery drains fast and we can even loose our screen is there any solution someone has or anyway to pressurizes samsung

Re: Green screen issue

Samsung_OneUi — Thu, 02 Nov 2023 20:41:47 GMT

Downgrade your os from smartswitch or Odin.

Re: Re: Green screen issue

Deku31 — Fri, 03 Nov 2023 02:21:06 GMT

Is this safe

Re: Re: Re: Green screen issue

Samsung_OneUi — Fri, 03 Nov 2023 02:25:36 GMT

Yes from smartswitch it is official by samsung. Odin is also safe but i don't think safe for warrenty

Re: Re: Re: Re: Green screen issue

Deku31 — Fri, 03 Nov 2023 02:44:39 GMT

Is there any videos on how to do with smartswitch

Re: Re: Re: Re: Re: Green screen issue

Samsung_OneUi — Fri, 03 Nov 2023 02:55:54 GMT

Just search on youtube. I downgraded my phone os in s22 plus from smart switch

Re: Re: Re: Re: Re: Re: Green screen issue

Deku31 — Fri, 03 Nov 2023 02:59:01 GMT

Ok bro thanks

Re: Green screen issue

cs_member10 — Fri, 03 Nov 2023 05:16:42 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.
However, we are taking your valuable feedback regarding this.

Galaxy device Battery drain issue: https://www.samsung.com/in/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-my-samsung-galaxy-smartphone/

Galaxy device displays flickering issue: Go to Settings>>Display>>Adjust the brightness.

You can check the device in safe mode and for the same mode you can tap on the given link. https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update device software: Settings >> Software update >> Download and install.

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-reset/

In case the issue still occurs. Please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

Re: Green screen issue

Galaxy05 — Fri, 03 Nov 2023 20:13:24 GMT

Its definitely not a software glitch downgrading wont help anything.
As it's a hardware Issue done by the software.
There's only one Solution reach out to your nearest authorized service centre and ask them to raise the issue to the official as its been facing by masses

Re: Re: Green screen issue

Deku31 — Mon, 06 Nov 2023 03:12:13 GMT

All they do is say the issue is occurring in your device only and many people have complained on this app too

Re: Re: Re: Green screen issue

Galaxy05 — Mon, 06 Nov 2023 07:49:09 GMT

Raise you voice by showing them all the complain flowing on the Samsung Member Community section.