topic Re: Re: Samsung Capture not working properly on Galaxy F62 after OneUI 5.1 upd.. in Galaxy F

Samsung Capture not working properly on Galaxy F62 after OneUI 5.1 update

JakeZeno — Wed, 08 Mar 2023 15:15:50 GMT

OneUI 5.1 added a new feature to change default storage location of screenshots and screen recordings so I changed it to SD card.

Screen capture stopped working properly and images were getting saved as a mix of black and white squares.

I cleared the storage of the Samsung Capture app and have been getting this error: Allow permissions
Unable to open Samsung capture. Tap SETTINGS, go to App info > Permissions, then allow the following permissions and try again: Files

The problem is there is no "Files" permission for Samsung Capture. Just "Camera", "Microphone" and "Notifications"

I've tried the following

1) Ensuring All Files Access (in Special Permissions) is given to Samsung Capture. I disabled and enabled it again as well.
2) Change the screenshot storage location back to default.
3) Restarted the phone (multiple times)
4) Uninstalled Samsung capture with ADB and re-installed it. Issue still persisted.
5) Tried to install an older version of Samsung capture from the phone and got an "App not installed." error. Tried the same via ADB but got install_failed_rejected_by_buildtype error.

Is anyone facing else this issue and is there's any fix for it?

Note: Right now half of the screenshots I take get saved and while the others turn into black and white squares. Screen recording doesn't work at all.

If anyone knows how to install an older version of systems app please let me know.

Thanks in advance!

Re: Samsung Capture not working properly on Galaxy F62 after OneUI 5.1 update

NOOB_1ST_ACC — Wed, 08 Mar 2023 15:31:48 GMT

Clear data of settings app.

If found useful/on point then click on 3 Dot and accept as solution.

Re: Samsung Capture not working properly on Galaxy F62 after OneUI 5.1 update

JakeZeno — Wed, 08 Mar 2023 15:35:45 GMT

Just tried that. It didn't work :(

Re: Re: Samsung Capture not working properly on Galaxy F62 after OneUI 5.1 upd..

vivek1989 — Wed, 08 Mar 2023 16:41:31 GMT

Try to clear samsung capture
And try to side download latest version of samsung capture apk

Re: Re: Re: Samsung Capture not working properly on Galaxy F62 after OneUI 5.1..

JakeZeno — Thu, 09 Mar 2023 00:58:52 GMT

It's just showing "App not installed" error.

Re: Samsung Capture not working properly on Galaxy F62 after OneUI 5.1 update

GoldBravo — Fri, 17 Mar 2023 02:11:31 GMT

Same issue with S21 ultra. No file option showing under permissions and getting the same msg when taking screenshot

Re: Samsung Capture not working properly on Galaxy F62 after OneUI 5.1 update

JakeZeno — Sun, 19 Mar 2023 16:29:53 GMT

Ohh **bleep**.

A temporary solution is to delete Samsung Capture using ADB and Universal Android Debloater. But you can take only normal screenshots. No rolling screenshots and screen recording :(

Re: Samsung Capture not working properly on Galaxy F62 after OneUI 5.1 update

cs-member11 — Wed, 22 Mar 2023 10:33:36 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

Re: Re: Samsung Capture not working properly on Galaxy F62 after OneUI 5.1 upd..

JakeZeno — Wed, 22 Mar 2023 11:05:36 GMT

Already sent an error report on March 4th

Re: Re: Samsung Capture not working properly on Galaxy F62 after OneUI 5.1 upd..

JakeZeno — Wed, 22 Mar 2023 13:04:04 GMT

A new update has rolled out to Samsung Capture and I downloaded it from APK Mirror and was able to install it. It works properly now. 😁

Re: Samsung Capture not working properly on Galaxy F62 after OneUI 5.1 update

anisamsungmember — Sat, 05 Aug 2023 04:23:56 GMT

Download apk from apkmirror old version n install , issue solved.