topic Re: Samsung F62 Switched off Automatically again and again in Galaxy F

Samsung F62 Switched off Automatically again and again

Ashutoshb_2305 — Sun, 17 Jul 2022 03:23:09 GMT

My F62 switched off automatically more than 5 times in a day...Is there any solution or settings to prevent auto switch off...Please help..!

Re: Samsung F62 Switched off Automatically again and again

vivek1989 — Sun, 17 Jul 2022 03:28:43 GMT

Exynos ka yhi problem hai service centre they will say changee motherboard

Re: Samsung F62 Switched off Automatically again and again

NOOB_1ST_ACC — Sun, 17 Jul 2022 10:01:03 GMT

Do factory data reset

Re: Re: Samsung F62 Switched off Automatically again and again

Anonymous — Sun, 17 Jul 2022 12:27:03 GMT

One post saying that the same problem is there with A52.

Re: Re: Re: Samsung F62 Switched off Automatically again and again

vivek1989 — Sun, 17 Jul 2022 12:30:23 GMT

Yeah i also heard abt a52 but the same thing not happening to s21 series why they have been well optimised
Thats why samsung s incurring losses .most of the ppl buty midrange m,a and f series phone

Re: Re: Samsung F62 Switched off Automatically again and again

Ashutoshb_2305 — Sun, 17 Jul 2022 13:32:25 GMT

Yess...Thank you!

Re: Samsung F62 Switched off Automatically again and again

cs_member8 — Sat, 23 Jul 2022 05:43:32 GMT

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
Kindly use a genuine Samsung charger.

Note: We always recommend using a genuine Samsung charger for charging your device.
There are two methods to disable the auto-restart function
Method 1

Please follow the below steps:
Step1: Navigate to the app's screen and tap on Settings.
Step2: Tap on General management.
Step3: Tap on Reset.
Step4: Disable Auto restart (if enabled).
Step5: Auto-restart disabled.

Please follow the below steps:
Step1: Go to "Settings"
Step2: Tap on "Battery and device care"
Step3: Tap on Three dots
Step4: Tap on "Automation"
Step5: Disable "Auto-restart at set times" if enabled

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback >Error report).

Thank you for writing to Samsung.
Warm regard,
Samsung customer support

Re: Samsung F62 Switched off Automatically again and again

cs_member8 — Sun, 24 Jul 2022 08:23:34 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

Re: Samsung F62 Switched off Automatically again and again

CrazyBoy28 — Sun, 21 Aug 2022 07:35:34 GMT

Share your logs to membersindia@samsung.com

Check this out to get log files

https://r2.community.samsung.com/t5/Galaxy-M/Restarting-Issue-Device-Log/td-p/8902759

So that it will be helpful to fix this issue

Re: Samsung F62 Switched off Automatically again and again

skywin — Mon, 19 Sep 2022 10:30:47 GMT

for me it restarting more than 20 time in an hour, then i did a full factory reset again also it was restarting,

then i factory reset again now there is no problem ,

back up your data and do a factory reset.

in showroom they not giving proper information

they saying to bring mobile and sometimes it may cost more