topic Re: Dual WhatsApp Issue in Galaxy F

Dual WhatsApp Issue

Nazi786 — Sun, 14 Nov 2021 17:48:18 GMT

I took all my chat back up of my Dual WhatsApp On My Note 20 Ultra, sold the Note 20 Ultra & Bought Zflip 3. But unable to take back up of my old dual WhatsApp data, unable keep profile photo, unable to see photos or videos shared on WhatsApp status by my contacts, unable to load documents or images, unable to take back up as well, unable to keep my status,

Error: unable to download please try later

Error: couldn't load image please try later

Error: could post status or photos as its not available in your internal storage.

Really Irritating 😡

Re: Dual WhatsApp Issue

RαʝҽʂԋKυɱαɾ21 — Sun, 14 Nov 2021 18:03:43 GMT

SEND ERRORS REPORT TO SAMSUNG ABOUT THIS ISSUE BY GET HELP TAB IN THIS APP > ERRORS REPORT > SELECT RELEVANT OPTION > WRITE YOUR PROBLEM IN DETAILED IF POSSIBLE THEN ATTACH SCREENSHOT ALSO
NOW SEND REPORT

Re: Dual WhatsApp Issue

prabhjot8844 — Sun, 14 Nov 2021 18:58:49 GMT

Mine is also like this, no video is downloaded in it

Re: Dual WhatsApp Issue

TechySud — Mon, 15 Nov 2021 03:19:50 GMT

There is a folder in My files > internal storage > DualApp. Inside that you will find android folder containing folder of WhatApp there you will have all the second WhatsApp data. Hope you will find your WhatsApp data there.

Re: Dual WhatsApp Issue

Gurpreet0023 — Mon, 15 Nov 2021 16:50:29 GMT

Same

Re: Dual WhatsApp Issue

Samsung_Support2 — Fri, 26 Nov 2021 07:53:20 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:

* Check app cache: Clear cache memory of a particular application: Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support