topic Re: Issue in update in Galaxy F

Issue in update

user1709 — Tue, 24 Mar 2026 04:49:47 GMT

Earlier, beauty/video call filters were working during WhatsApp video calls on my Samsung phone, but after recent updates they are no longer available. Please fix this issue or restore support for video call effects.

Re: Issue in update

goodthings — Tue, 24 Mar 2026 11:03:38 GMT

Kindly feedback to Samsung customer care support through Samsung Members app as feedback and wait for resolves this demand 🫴. If you like please accept it's a as solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.

Re: Issue in update

goodthings — Tue, 24 Mar 2026 11:03:46 GMT

You're welcome to here.

Re: Issue in update

cs_member10 — Tue, 24 Mar 2026 13:09:40 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support