topic Re: Black Screen problem in Galaxy F

Black Screen problem

tobiXP — Sun, 14 Sep 2025 12:07:21 GMT

After recent patch update I am facing black sceen problem sometimes..

Is it with me only or a problem for everybody 🤔?

Let me know.

Re: Black Screen problem

goodthings — Sun, 14 Sep 2025 13:38:41 GMT

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

Re: Black Screen problem

goodthings — Sun, 14 Sep 2025 13:38:49 GMT

You're welcome to here.

Re: Black Screen problem

SHRN1 — Sun, 14 Sep 2025 14:49:52 GMT

Yes my f23 5g get black screen

I check everything

I open device back penal
Remove battery put again

Now Remove flex cable
Clean it with isopropyl alcohol

Now put again flex cable

Now it start

My device is 3 year old

Take your own risk

Re: Black Screen problem

cs_member10 — Mon, 15 Sep 2025 06:08:10 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support