#F23 5g Security patch 👎😬

nissant — Fri, 05 Sep 2025 10:04:17 GMT

As soon as I updated with the latest security patch, my fingerprint sensor stopped working, so do the update carefully and at your own risk.

Re: #F23 5g Security patch 👎😬

RedBullRussia — Fri, 05 Sep 2025 10:24:33 GMT

August security patch update?

Re: Re: #F23 5g Security patch 👎😬

nissant — Fri, 05 Sep 2025 10:25:55 GMT

Yes

Re: Re: Re: #F23 5g Security patch 👎😬

RedBullRussia — Fri, 05 Sep 2025 10:33:41 GMT

That's sad.

Re: #F23 5g Security patch 👎😬

cs_member10 — Sat, 06 Sep 2025 03:24:18 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

At Samsung, we always aim to provide impeccable services to our customers and we highly regret that you feel this way.

Please follow these easy troubleshooting steps which may help in resolving this issue:

● Ensure that your fingers are clean and dry.
Note: If the skin on your fingertips is peeling or cracking, or your fingerprint is difficult to capture, the fingerprint ID on your phone may not work.

● If your fingerprints fail to unlock the phone while the phone is recharging, remove it from the charger and try again. If you are charging the phone with a charger and data cable from other brands when you use fingerprints to unlock the phone, they may interfere with the fingerprint sensor and cause the recognition to fail.

● Clean the fingerprint sensor with a soft cloth. Make sure the fingerprint sensor is dry and free from any debris that may cause the sensor to be unable to recognize the fingerprint.

● Remove the current fingerprint and set up the fingerprint again. When you touch the sensor to set up a fingerprint, make sure you set the entire fingerprint, including the outer area of your fingertip. Setting the entire fingerprint area enables successful fingerprint recognition with any grip.

● How to remove Fingerprint: Path: Settings> Biometrics and Security> Fingerprints> Fingerprint1> Remove> Remove again to confirm.

● How to Set up Fingerprint: Path: Settings>Biometrics and Security> Fingerprints> Fingerprint> Scan your fingerprint> Place your finger on the sensor, then lift it off when you feel a vibration> Continue> Reposition your finger each time to capture the edge of your fingerprint> Done> Fingerprint added successfully.

● Try Safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember the password then advise to reset (Forgot password) your Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tap on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support

Re: #F23 5g Security patch 👎😬

MrRupesh — Sun, 07 Sep 2025 11:30:39 GMT

Try Restart Your 📱 Phone

Re: #F23 5g Security patch 👎😬

KFC_REALMADRID — Mon, 08 Sep 2025 05:58:44 GMT

Brother I also have same device but mine is working fine 😊

Re: #F23 5g Security patch 👎😬

TechiePradhumn — Wed, 22 Oct 2025 07:23:45 GMT

Except it everything working?

topic #F23 5g Security patch 👎😬 in Galaxy F

#F23 5g Security patch 👎😬

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Re: #F23 5g Security patch 👎😬

Re: #F23 5g Security patch 👎😬

Re: #F23 5g Security patch 👎😬

Re: #F23 5g Security patch 👎😬