topic Re: Samsung F23 Damaged After Update – Support Agent Was Rude & Unhelpful in Galaxy F

Samsung F23 Damaged After Update – Support Agent Was Rude & Unhelpful

Nani_4 — Thu, 19 Jun 2025 15:30:14 GMT

My Galaxy F23 became completely unusable after the One UI 6 update:

Restarts 30–70 times a day

Overheats badly (feels like more than 100°C)

No mobile network or Wi-Fi

Battery draining fast

When I reached out to Samsung Support for help, the agent simply told me:

> “As per guidelines, the repair services will be done on the chargeable basis. I already gave you the info I can give you.”

And then the agent disconnected the chat without escalation.

This is completely unprofessional and unfair. Why should I pay ₹10,000 for a motherboard replacement caused by Samsung’s faulty software update?

Please take this issue seriously. MANY F23 users are facing the same problem. We expect a free fix, rollback, or proper resolution — not a shutdown of support.

If you’re facing the same, please comment or like to raise awareness.

Re: Samsung F23 Damaged After Update – Support Agent Was Rude & Unhelpful

mdtushar2920 — Thu, 19 Jun 2025 15:37:22 GMT

Contact customer care. If your device is under warranty, there should be no charge.

If you find this helpful, kindly accept it as a Solution. It helps others
Tap the 3 dots on my reply and select Accept Solution. Thank you 😊

Re: Samsung F23 Damaged After Update – Support Agent Was Rude & Unhelpful

Sidharth5678 — Thu, 19 Jun 2025 15:48:21 GMT

By this june update bro, are you facing this issue.

Re: Samsung F23 Damaged After Update – Support Agent Was Rude & Unhelpful

jagadeshks — Thu, 19 Jun 2025 17:30:13 GMT

No use of going to samsung service centre... This is waste of energy and time... Better avoiding samsung further

Re: Samsung F23 Damaged After Update – Support Agent Was Rude & Unhelpful

sshashii — Fri, 20 Jun 2025 02:50:21 GMT

Go and creat a job sheet at shamsung center and do a complaint via pgportal...
Am gonna doing same

Re: Re: Samsung F23 Damaged After Update – Support Agent Was Rude & Unhelpful

Nani_4 — Fri, 20 Jun 2025 02:53:57 GMT

No use . I did that process but these Samsung Customer Team are Idiots they don't even know what is what ...! Don't buy Samsung products...! Bycot it .

Re: Re: Samsung F23 Damaged After Update – Support Agent Was Rude & Unhelpful

Nani_4 — Fri, 20 Jun 2025 02:56:18 GMT

Yes bro u r 1000 % crt . Don't buy these Samsung products .. bycot them ....!

Re: Samsung F23 Damaged After Update – Support Agent Was Rude & Unhelpful

aventx — Fri, 20 Jun 2025 08:02:52 GMT

After the new update, the Samsung F23 5G battery 🔋 doesn’t even last 2 hours 😡🤬. Samsung should launch a new 6000mAh silicon-carbon battery for the F23 version ASAP. I can’t keep wasting money every week on this dump phone.

Re: Samsung F23 Damaged After Update – Support Agent Was Rude & Unhelpful

cs_member10 — Fri, 20 Jun 2025 09:41:06 GMT

Dear Samsung member,

Greetings from Samsung Customer Support!

As per your concern, we have checked and confirmed that our team has provided the information indicating that repairs can be done on a chargeable basis.

We recommend that you kindly coordinate with the service team for any further assistance regarding this matter. They will ensure that you receive original parts at a genuine cost, along with a service invoice.

If you have any other questions or need further clarification, please feel free to reach out.

Warm Regards,
Samsung Customer Support

Re: Re: Samsung F23 Damaged After Update – Support Agent Was Rude & Unhelpful

Nani_4 — Sat, 21 Jun 2025 09:45:15 GMT

Dear Samsung Team,

Thank you for your reply. However, I must clarify again that this issue was caused by your One UI 6 update, not due to any physical damage or misuse.

Many users are facing the same issue — frequent restarts, overheating, and network failure — right after the update. Charging customers ₹10,000 for a motherboard due to a software-induced failure is not acceptable.

I request a proper escalation to your technical or higher-level support team, and a free repair or rollback. This is a matter of brand responsibility and consumer trust.

Re: Re: Samsung F23 Damaged After Update – Support Agent Was Rude & Unhelpful

Nani_4 — Sun, 22 Jun 2025 18:59:46 GMT

Dear Samsung Team,

Thank you for your response, but I must firmly state — this is now the 5th time I’ve received the same copy-paste message.

Your repeated suggestion to “coordinate with the service center” and pay for repairs is not a solution, especially when the issue was caused by Samsung’s own One UI 6 software update — not by physical damage or user error.

Let me be clear:

I have already visited your service center.

I was told to replace the motherboard for ₹10,000, without any meaningful diagnosis.

I also followed all your troubleshooting steps:
✔️ Factory reset
✔️ Safe mode
✔️ Cache partition wipe
✔️ Network settings reset

None of these worked. The issue still persists:
🔁 Constant restarts
🔥 Overheating (more than 100°C)
📶 No mobile or Wi-Fi network
🔋 Extreme battery drain

This is not an isolated case — many F23 users across India are reporting the same issue after the One UI 6 update. This clearly indicates a software-induced hardware failure, and not a physical or accidental issue.

❗ I am demanding:

A free motherboard replacement

Or a software rollback/fix update

And an immediate stop to these unhelpful copy-paste replies

Escalation to a senior supervisor or technical head

If I don’t receive a proper resolution, I will proceed with:

Filing a consumer court complaint

Publishing evidence and responses publicly on all platforms

Joining with other affected users to take legal action

We, as customers, are not asking for favors — we are asking for accountability. Please take this seriously.

Stop repeating the same scripted responses. Give us a real answer.

Re: Re: Samsung F23 Damaged After Update – Support Agent Was Rude & Unhelpful

adil102030 — Tue, 01 Jul 2025 07:51:16 GMT

Why should we pay for your glitch or corrupted firmware....this is not a seperate case....just search f23 you will see most of them raising this issue...only solution is never to buy samsung phone.