Fingerprint sensor issue

AmlanSatpathi — Sun, 25 May 2025 19:23:47 GMT

I have noticed finger print sensor in my galaxy F06 5G (6/128) suddenly stop working and after restart it works again upto 3 days. after then it back to previous stage. Please help what is the issue???

Re: Fingerprint sensor issue

cs_member10 — Mon, 26 May 2025 08:24:32 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

At Samsung, we always aim to provide impeccable services to our customers, and we highly regret that you feel this way.

Please follow these easy troubleshooting steps which may help in resolving this issue:

● Ensure that your fingers are clean and dry.
Note: If the skin on your fingertips is peeling or cracking, or your fingerprint is difficult to capture, the fingerprint ID on your phone may not work.

● If your fingerprints fail to unlock the phone while the phone is recharging, remove it from the charger and try again. If you are charging the phone with a charger and data cable from other brands when you use fingerprints to unlock the phone, they may interfere with the fingerprint sensor and cause the recognition to fail.

● Clean the fingerprint sensor with a soft cloth. Make sure the fingerprint sensor is dry and free from any debris that may cause the sensor to be unable to recognize the fingerprint.

● Remove the current fingerprint and set up the fingerprint again. When you touch the sensor to set up a fingerprint, make sure you set the entire fingerprint, including the outer area of your fingertip. Setting the entire fingerprint area enables successful fingerprint recognition with any grip.

● How to remove Fingerprint: Path: Settings> Biometrics and Security> Fingerprints> Fingerprint1> Remove> Remove again to confirm.

● How to Set up Fingerprint: Path: Settings>Biometrics and Security> Fingerprints> Fingerprint> Scan your fingerprint> Place your finger on the sensor, then lift it off when you feel a vibration> Continue> Reposition your finger each time to capture the edge of your fingerprint> Done> Fingerprint added successfully.

● Try Safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember the password then advise to reset (Forgot password) your Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tap on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

Re: Fingerprint sensor issue

newton73 — Tue, 27 May 2025 23:53:24 GMT

Same problem is with me bro☹️🥺😢😥! On the tpp of it face unlock also doesn't work! It's brand new phone with no any damage or any

Re: Fingerprint sensor issue

newton73 — Wed, 28 May 2025 04:06:47 GMT

Bro samsung f06 5g is a scam , it is full of problems , I'm also experiencing issues like biometric not working and device freezing. File a case against them in consumer court, then they'll understand

Re: Re: Fingerprint sensor issue

AmlanSatpathi — Sun, 01 Jun 2025 18:21:49 GMT

Thank u very much for your solution @cs_member10
I am waiting for a software update( because I think it is a software problem as the phone restarts it fix automatically) from Samsung's end, hope they will fix it.
If the problem persists after the Update, I will definitely contact with the service center.

Re: Re: Fingerprint sensor issue

newton73 — Fri, 05 Sep 2025 08:26:24 GMT

@cs_member10 , it is issue in software , it disappears after restart .

Re: Fingerprint sensor issue

Members_J4Lp8Cm — Sat, 27 Sep 2025 14:22:43 GMT

Same with me

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