topic Re: Title: Low Ringtone Quality After Setting Custom Ringtone on Galaxy F12 in Galaxy F

Title: Low Ringtone Quality After Setting Custom Ringtone on Galaxy F12

SM_Dipankar — Wed, 22 Jan 2025 20:45:31 GMT

Description:

Hello,

I am facing an issue with my Samsung Galaxy F12. Whenever I set a custom ringtone, the quality of the sound is much lower compared to the original file. It sounds distorted and muffled.

Here are a few things I have tried but the issue persists:

• Used high-quality MP3 and WAV files.

• Reapplied the ringtone multiple times.

• Cleared the cache of the Sounds and Notifications app.

• Tested different ringtones, including default ones.

Despite these efforts, the problem remains. My phone is up to date with the latest software version.

Is this a known issue? If so, are there any fixes or workarounds?

Looking forward to advice from the community or Samsung support.

Thank you!

Re: Title: Low Ringtone Quality After Setting Custom Ringtone on Galaxy F12

TechieUS — Thu, 23 Jan 2025 01:02:11 GMT

Check the Audio Format: Ensure your ringtone is in MP3 format and try different bit rates.

Re: Title: Low Ringtone Quality After Setting Custom Ringtone on Galaxy F12

TechieUS — Thu, 23 Jan 2025 01:02:23 GMT

Sometimes, even high-quality WAV files can cause issues because the phone's codecs might handle them differently.

Re: Title: Low Ringtone Quality After Setting Custom Ringtone on Galaxy F12

TechieUS — Thu, 23 Jan 2025 01:03:05 GMT

Try a ringtone, not try to make a song of 3:00 into 0:30

Re: Title: Low Ringtone Quality After Setting Custom Ringtone on Galaxy F12

TechieUS — Thu, 23 Jan 2025 01:03:26 GMT

Reset the Ringtone Settings: Go to Settings > Sounds and Vibration > Ringtone and set it back to a default ringtone for a while, then reapply your custom ringtone.

Re: Title: Low Ringtone Quality After Setting Custom Ringtone on Galaxy F12

TechieUS — Thu, 23 Jan 2025 01:03:41 GMT

Use Default Apps: Instead of using third-party apps, ensure you're using built-in apps for setting your ringtones.

Re: Title: Low Ringtone Quality After Setting Custom Ringtone on Galaxy F12

TechieUS — Thu, 23 Jan 2025 01:03:50 GMT

Check Sound Enhancements: Disable any sound enhancements like Dolby Atmos or Equalizer settings. These can sometimes distort your ringtones.

Re: Re: Title: Low Ringtone Quality After Setting Custom Ringtone on Galaxy F12

SM_Dipankar — Thu, 23 Jan 2025 06:42:54 GMT

Can you suggest me some third-party applications, if you know?

Re: Title: Low Ringtone Quality After Setting Custom Ringtone on Galaxy F12

cs_member10 — Thu, 23 Jan 2025 10:52:27 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

We also request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support