topic Re: Samsung galaxy F14 5G in Galaxy F

Samsung galaxy F14 5G

dinsan — Fri, 03 Jan 2025 08:14:18 GMT

After software update device hang and touch not working problem then mobile restart issue detected anyone have this issue

Re: Samsung galaxy F14 5G

RaiL — Fri, 03 Jan 2025 08:49:00 GMT

Go to service centre and they will wipe out all data and also if not in waranty chages apply. All happened with me

Re: Samsung galaxy F14 5G

goodthings — Fri, 03 Jan 2025 11:16:31 GMT

Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

Re: Samsung galaxy F14 5G

goodthings — Fri, 03 Jan 2025 11:16:37 GMT

Your's most welcome to here.

Re: Samsung galaxy F14 5G

KUNAL_1 — Fri, 03 Jan 2025 15:03:00 GMT

Yup, had issue and first to post in member community. That not to update the app.
I had to reset the phone back to factory to make this scamsung **bleep** phone working
https://r2.community.samsung.com/t5/Galaxy-F/Samsung-F-14-5G/td-p/17860466?src=ShareByUserCM

Shame on Samsung to loot customer they release update with bugs.

Re: Samsung galaxy F14 5G

cs_member10 — Mon, 06 Jan 2025 08:48:27 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Kindly follow the bellow links to solve your issue:

● Galaxy device hanging issue: https://www.samsung.com/in/support/mobile-devices/why-is-my-phone-slowing-down-and-how-can-i-speed-it-up/

● Galaxy device touch issue: Remove the screen protectors and cover from the device once and check the issue after restarting the device.

● Check your charger: If your charger is damaged, it may not supply power to your device, which may cause the touch screen to malfunction. In this case, use a different, undamaged charger to prevent this issue. It’s also a good idea to avoid using the touchscreen when the device is charging.

● How to restart the device: Press & hold the power key> Restart> Tap again to Restart.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-reset/

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service Centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

Re: Samsung galaxy F14 5G

vivekkrgupta111 — Sun, 05 Jan 2025 19:12:19 GMT

Touchscreen Freeze Issue on Samsung Galaxy F14 5G After 1 November 2024 Update

Device Details:

Model: Samsung Galaxy F14 5G

RAM: 6GB

Android Version: 14

Warranty: Expired

Recent Update: 1 November 2024 Security Patch (installed on 4 January 2025)

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The Problem

Right after updating my phone on 4 January 2025, I noticed something strange:

1. The touchscreen froze shortly after the phone restarted.

2. It worked for only 1 minute after each reboot and then stopped responding completely.

3. This issue repeated every time I restarted the phone.

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What I Tried

1. Rebooting the Phone:

I used the Power + Volume Down button combination to force a restart because the touchscreen wasn’t working.

After rebooting, the touch worked for about 1 minute but then froze again.

2. Double Tap and OTG Mouse:

The Double Tap to Wake feature worked fine, so I knew the hardware wasn’t completely dead.

I connected an OTG mouse, and everything on the phone worked smoothly through it—just the touchscreen was unresponsive.

3. Resetting Settings:

I reset all phone settings using the OTG mouse, hoping it would fix the issue.

Unfortunately, it didn’t help.

4. Factory Reset:

I backed up my data and performed a factory reset using the OTG mouse.

After the reset, the touchscreen started working perfectly with no freezing issues.

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What Might Have Caused It?

Bug in the Update:
The issue started right after installing the 1 November 2024 security patch. It seems there was a problem with the update affecting the touchscreen.

Corrupted Firmware:
Something might have gone wrong during the installation process, disrupting the touchscreen functionality.

Software Glitch:
The factory reset cleared whatever was causing the glitch, restoring the touchscreen’s functionality.

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How I Fixed It

A factory reset completely resolved the issue. The touchscreen has been working perfectly ever since.

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Suggestions for Samsung:

1. Investigate the Update:
Samsung should look into the 1 November 2024 patch to identify if it has any bugs related to touchscreen functionality.

2. User Guidance:
Provide clear troubleshooting steps for users facing similar problems.

3. Bug-Fix Update:
Release a patch to ensure other users don’t face this issue.

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Conclusion:
While the factory reset fixed my problem, such issues can frustrate users. Samsung should address these glitches to prevent them in future updates.

Re: Samsung galaxy F14 5G

vivekkrgupta111 — Sun, 05 Jan 2025 20:44:27 GMT