Unstable 5G network

21188 — Fri, 15 Nov 2024 13:12:05 GMT

Why there are unstable 5G network in my Galaxy F14 5G while using hotspot?

Re: Unstable 5G network

Apocalypse21 — Sat, 16 Nov 2024 09:17:33 GMT

It depends on the network provider. In india, 5G is unstable now

Re: Unstable 5G network

cs_member10 — Sat, 16 Nov 2024 10:16:04 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly check with the other device to which you have connected through wi-fi, and check whether the internet in working properly or not on that other device. Meanwhile, kindly follow the below given steps to resolve your device issue.

● Check Mobile Network: Settings>Connections> Mobile networks> Network mode> Step1: Select 5G/LTE/3G/2G (auto connect) LTE/3G/2G (auto connect) or 3G/2G (auto connect).

● Check Network Operator: Settings> Connections> Mobile networks> Network operators> Select automatically.

● Check Data Roaming: Settings> Connections> Mobile networks> Data roaming to enable it, if disabled.

● Reset network settings: Settings> General management> Reset> Reset network settings> Reset settings> Unlock your screen> Reset.

● Check another network operator SIM: If the issue has not been resolved, then get in touch with the network operator and try to check with another network operator SIM.
Note: kindly contact your network service provider once to make sure there is no issue from their end.

● Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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