topic Re: 5g Unstable in Galaxy F

5g Unstable

nishantchauhan123 — Fri, 23 Aug 2024 17:02:33 GMT

Hello

samsung team.

Subject: 5G Unstable

5G is not working in my phone Galaxy F15 5G .and when I watch something on social media then it switches to 5G then 4G once in every while, this happens ,

Hence : This is my appeal to you, please remove this problem that occurred in my device.

Thank You

I proud of you samsung team

Re: 5g Unstable

goodthings — Fri, 23 Aug 2024 17:32:26 GMT

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

Re: 5g Unstable

goodthings — Fri, 23 Aug 2024 17:32:42 GMT

Your's most welcome to here.

Re: 5g Unstable

cs_member10 — Sat, 24 Aug 2024 06:23:00 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we want to inform you that 5G network service may not be available depending on the network conditions of your mobile network service provider even though you are in the 5G service area.

Regarding this, the mobile network service provider will continuously improve the network quality of 5G service through gradual network coverage expansion going forward. And, the 5G devices use in conjunction with LTE and 5G networks and support the high-speed processing of large data, which may result in increased battery consumption and higher heat generation compared to LTE devices under the same conditions.

Also, when you use applications that require more power for extended periods, the device may heat up due to increased battery consumption as well. If the 5G device heats up to a specific temperature during use, the algorithm to prevent the device’s overheating operates, and accordingly, the maximum performance of the device may be limited and the network signal changes to a 4G network.

This is a normal operating condition to assure continuous device performance.

In this case, please wait for the device to get cool down for a while and then use the device again. If the 5G device gets cooled down to a specific temperature, the device will connect to the 5G network again.

Warm Regards,
Samsung Customer Support