topic Re: Samsung F23, restarting automatically, Wifi/Hotspot not working, in Galaxy F

Samsung F23, restarting automatically, Wifi/Hotspot not working,

Pawanjangranavy — Tue, 09 Jul 2024 03:28:50 GMT

My Samsung F23 6gb/128gb is restarting automatically, displays "Process system isn't responding", Wi-Fi and Hotspot are not turning ON. Phone gets overheated and Network downgrade to 4G from 5G. Sometimes Bluetooth doesn't gets ON.

I have done factory reset 2 times, gone to Samsung service center 2 times, they updated software but problem still persists. They are insisting to replace motherboard cost approximately Rs 9700.

These all issues came after software update to ONE UI 6.1 and Android 14.

Samsung is requested to take action on this, a new software update may be released to solve these issues.

Re: Samsung F23, restarting automatically, Wifi/Hotspot not working,

MR_PRIME — Tue, 09 Jul 2024 04:47:43 GMT

They'r right cz it's fault from PCB. For free replacement you can do one thing. Make a video of that time when probelm starts with pictures and Tag Samsung Indian on Twitter also report on members app report section email also and do a phone call also....after that one of the person will contact you and tell you yo go to service center for phone dignose where they'll check that any physical damage or not and they'll send the report directly to that assigned person. You may also call to ask that you recieved report or not. If there would be fault from samsung like as u'r saying adter software update then 100% they'll replace free of coast or may charge 500rs only.

Note:- it may take duration 1 month. You'll have to be patient cz that's only the way..so...
I've shared this to many more nd problem got cured so you do that thing....i hope i could help u my friend.

Plz Accept solution clicking on 3dot right side nd Do follow for Regular Updates.

Re: Samsung F23, restarting automatically, Wifi/Hotspot not working,

Chirag_kantariya — Tue, 09 Jul 2024 06:47:02 GMT

Also me have this kind of problems from today morning.

Re: Samsung F23, restarting automatically, Wifi/Hotspot not working,

cs_member10 — Tue, 09 Jul 2024 10:50:51 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

We'd request you to share your contact details by follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Support> Ask question > Type your query > Send).

Warm Regards,
Samsung Customer Support

Re: Re: Samsung F23, restarting automatically, Wifi/Hotspot not working,

Pawanjangranavy — Fri, 12 Jul 2024 16:52:19 GMT

Contacted by Samsung Customer Care Support. They told it is not the software update which is causing the problem and I have to bear the cost of motherboard replacement as phone is 1.5 years old and out of warranty now. I went to Samsung service center, they updated the software, but problem still persists. They didn't done anything else then how Samsung service center is concluding that motherboard is causing problem not the software? My phone has no physical damage of any type. There is lot of people with Samsung F23 who are having the same problem. How it can be possible that all got their phone's motherboard corrupted or damaged soon after the new software update by Samsung? The Problem xame after software update. But Samsung is not taking responsibility for their action which caused damage to miltiple phone's and harrasing it's Customer who trusted upon it. Very bad experience by Samsung. I am not going to buy Samsung phone further and will advise to my near and dears to stay away from Samsung products.

Re: Samsung F23, restarting automatically, Wifi/Hotspot not working,

virat267 — Mon, 15 Jul 2024 04:21:08 GMT

Facing same issue. When we start hotspot phone is restarting.I have also 1.5 years old Samsung F23 mobile. Looks like Samsung has some manufacturing issue and should be accept that.

I have also tried to connect with customer support and there just dignose all things using device care but it's not help.

Please support on this.
You can connect me on virat.vto@gmail.com

Re: Samsung F23, restarting automatically, Wifi/Hotspot not working,

vish87 — Mon, 15 Jul 2024 14:47:33 GMT

Facing same issue, phone is 1.5 years old, restarting again n again n again. Hotspot not turning on. Same issue with bluetooth. Problem started recently.

Re: Samsung F23, restarting automatically, Wifi/Hotspot not working,

vikas2428 — Tue, 16 Jul 2024 18:31:00 GMT

Same problem in F23

Re: Samsung F23, restarting automatically, Wifi/Hotspot not working,

SriparnaPaul — Mon, 22 Jul 2024 16:05:04 GMT

Same problem in F23

Re: Samsung F23, restarting automatically, Wifi/Hotspot not working,

Nangkan — Sat, 17 Aug 2024 13:48:24 GMT

I am facing the same issue. My phone is just 9ver 2 years and started continuously restarting. Took it yo the service centre. The softwares update didn't work. The centre opened the phone and told me that the motherboard need replacement.

I now see that it can connect to mobile network. However cannot connect to wifi. The moment I enable wifi,it goes into around 5 6 restart cycles.

For sure thus is a hardware issue or incompatibility of hardware with the software updates.

Samsung may not be interested to solve this.

Re: Samsung F23, restarting automatically, Wifi/Hotspot not working,

Nayan_Ambolikar — Sat, 14 Sep 2024 14:16:41 GMT

I raised a complaint with consumer forum 1915 for same issue and got the call from samsung after complaint and now they are asking me to bare 50% cost to get motherboard replaced, but why should I even pay 50% for replacing motherboard as issue occurred due to update. I will take the further followup with consumer forum team and will get it replaced for no cost as issue with hotspot wifi and looped restarting started after software update.

Re: Samsung F23, restarting automatically, Wifi/Hotspot not working,

karthikrajamani — Sun, 15 Sep 2024 11:24:02 GMT

got solution?

Re: Samsung F23, restarting automatically, Wifi/Hotspot not working,

karthikrajamani — Sun, 15 Sep 2024 11:26:35 GMT

Please instruct me to go for consumer forum

Re: Samsung F23, restarting automatically, Wifi/Hotspot not working,

Members_1c0jdcq — Sun, 22 Sep 2024 10:06:02 GMT

samsung galaxy f23 restarting and wifi problem after One UI version 6.1 Request to samsung plese solve this issue.

Re: Samsung F23, restarting automatically, Wifi/Hotspot not working,

neelamA — Thu, 03 Oct 2024 14:14:56 GMT

Facing same issue. How samsung is not responding to multiple people?

Re: Samsung F23, restarting automatically, Wifi/Hotspot not working,

parthudarji — Sun, 17 Nov 2024 14:02:16 GMT

Please resolve this issue samsung 3rd class company

Re: Samsung F23, restarting automatically, Wifi/Hotspot not working,

Janmajaya123 — Fri, 18 Apr 2025 04:14:01 GMT

Samsung users, we need your voice!
You also suffering from any issues that you have? You're not alone!
Like, comment & support this post to make Samsung listen!
Click now: https://r2.community.samsung.com/t5/Galaxy-A/Samsung-You-Let-Us-Down-We-Deserve-Better/td-p/18960637

Re: Samsung F23, restarting automatically, Wifi/Hotspot not working,

Janmajaya123 — Fri, 18 Apr 2025 04:14:07 GMT

This is not just a complaint — it’s a wake-up call.
We deserve better support and features for the price we paid.
Join the protest. Make it trend. Let’s demand updates that fix everything!
Tap here: https://r2.community.samsung.com/t5/Galaxy-A/Samsung-s-Response-Isn-t-Enough-Look-What-They-Said/td-p/19020680?src=ShareByUserCM