topic Re: Re: Samsung F23 5G wifi and Hotspot not working after One UI 6 update in Galaxy F

Samsung F23 5G wifi and Hotspot not working after One UI 6 update

Dc_153 — Sat, 25 May 2024 13:01:46 GMT

Just days after updating my Samsung F23 5G to One Ui 6 (Android 14), my phone started over heating (processor temp raised to 70-75 deg.C), the 5G network started downgrading to 4G (also due to over-heat). And one very fine evening, I was watching a video on You Tube in high resolution, and bang! Phone started buzzing and hung for a while and restarted. The once it turned to restart, it kept occuring on and off from the boot loader itself for at least 10 hours...until i took it to a service centre...where they checked it and somehow, managed to bring the home screen however wifi and hotspot were not working (Wifi Mac address missing) and was restarting after a little heavy tasks. They said the motherboard was damaged and needed a replace, which should cost around ₹9000 with tax, and said it was due to moisture accumulated inside, but when i took it to a local shop, they said there was no moisture and Samsung phones are coming with faulty processor, and they suggested reballing the processor. However, i was still skeptical and checked online...and to my surprise, there have been a lot similar cases to that of mine, here in the Samsung Member app itselt...where wifi and hotspot were not working and their phone was restarting too, frequently, after updating the OS, and they were suggested the same thing the way I was, replacing of motherboard.

So, my question to the Samsung company, is there any way to escalate the issue to them and they should resolve the matter accordingly?

Ps: shoutout here who have similar issue with this phone

"scam sung with a silent C".

Re: Samsung F23 5G wifi and Hotspot not working after One UI 6 update

cs_member10 — Tue, 14 May 2024 11:46:32 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

We'd request you to share your contact details and job sheet number by follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Support> Ask question > Type your query > Send).

Warm Regards,
Samsung Customer Support

Re: Samsung F23 5G wifi and Hotspot not working after One UI 6 update

Mahantesh2015 — Fri, 17 May 2024 09:14:50 GMT

I am also having the same issue as

Re: Samsung F23 5G wifi and Hotspot not working after One UI 6 update

ssrivastavs — Sat, 25 May 2024 11:21:36 GMT

Same problem with my phone samsung f23

Re: Re: Samsung F23 5G wifi and Hotspot not working after One UI 6 update

Dc_153 — Sat, 25 May 2024 13:02:30 GMT

What did you do then?

Re: Samsung F23 5G wifi and Hotspot not working after One UI 6 update

DL89 — Sun, 02 Jun 2024 08:58:46 GMT

Re: Re: Samsung F23 5G wifi and Hotspot not working after One UI 6 update

Dc_153 — Sun, 02 Jun 2024 09:48:47 GMT

No solution, yet...service centre won't help...apart from changing the motherboard, which is itself costly and not worthy. If you find a better mobile repair shop locally, where they might reball the processor or change wifi IC, which may cost around 2 to 3k. But, before that, wait for next upgrade One UI 6.1, see if things sort out.

Re: Re: Re: Samsung F23 5G wifi and Hotspot not working after One UI 6 update

DL89 — Sun, 02 Jun 2024 09:53:49 GMT

Thank u bro

Re: Samsung F23 5G wifi and Hotspot not working after One UI 6 update

mprakashm — Fri, 07 Jun 2024 16:51:44 GMT

I have been dealing with wifi & Hotspot connectivity issues post the upgrade and multiple times shared logs with samsung support team but still no use....this is all because of single update but samsung never responded properly to fix the bugs identified

Re: Re: Samsung F23 5G wifi and Hotspot not working after One UI 6 update

mprakashm — Fri, 07 Jun 2024 16:55:45 GMT

One of the worst & incapable engineer supporting on dealing with issues, i am fed off by sharing infinity times the logs asked by support team but still asking the same logs to check the issue simply time passing rather than escalating to product support team...waste of money & Time...

Re: Re: Samsung F23 5G wifi and Hotspot not working after One UI 6 update

Dc_153 — Fri, 07 Jun 2024 21:00:55 GMT

They are not taking any ownership. I am planning to move this to consumer forum. All the concerned should resort to same. Only if then they care to take this seriously.

Re: Re: Samsung F23 5G wifi and Hotspot not working after One UI 6 update

ajivir — Sun, 16 Jun 2024 15:54:09 GMT

I am also facing the same issue, I need to get resolve it.

Re: Re: Samsung F23 5G wifi and Hotspot not working after One UI 6 update

Hathchhoya1 — Mon, 17 Jun 2024 06:26:51 GMT

Not resolved

Re: Samsung F23 5G wifi and Hotspot not working after One UI 6 update

immashero — Mon, 17 Jun 2024 16:04:17 GMT

Same issue

Re: Samsung F23 5G wifi and Hotspot not working after One UI 6 update

kavya79 — Mon, 24 Jun 2024 03:53:09 GMT

Same issue after updating to ui 6.1 (wifi, hotspot not working, if tried to on wifi or hotspot the phone goes to loop boot)

Re: Re: Samsung F23 5G wifi and Hotspot not working after One UI 6 update

kawasaki — Wed, 26 Jun 2024 14:17:21 GMT

Same happened with me
On turning off, it goes on a boot loop, wifi and Hotspot are nor working
I think the only solution is to repair from local shop, the service centre told me to replace the motherboard, costs 9k

Re: Re: Re: Samsung F23 5G wifi and Hotspot not working after One UI 6 update

kawasaki — Wed, 26 Jun 2024 14:18:14 GMT

Hi,
Did it fix your phone?
I'm too planning to do so

Re: Samsung F23 5G wifi and Hotspot not working after One UI 6 update

debashis2005 — Mon, 01 Jul 2024 18:50:03 GMT

wifi Hotspot not working and if i restart it continues for 4 to 6 hours then it on 's the screen .. **bleep** os update system

Re: Samsung F23 5G wifi and Hotspot not working after One UI 6 update

Pawanjangranavy — Fri, 05 Jul 2024 18:32:07 GMT

I also have the same issue in my Samsung F23 6gb/128gb. Hotspot, wifi not turning ON, initially there was problem with Bluetooth also but it resolved after resetting all settings in general management option. Wifi/Hotspot are still disable. I have done factory reset 2 times, but problem still persists. Phone hungs up and restarts several times automatically and stocks into reboot cycle. Phone gets hot and downgrade to 4G from 5G. Battery temperature reaches upto 42°C and CPU temperature upto 70°C.
These all issues came after ONE UI 6.1 update. Samsung, please rectify these issues at the earliest.
I reached Samsung Customer care near me. They updated the software after factory data reset but problem not resolved by them. They said it's motherboard is to be changed which will cost around Rs. 9700.

Re: Samsung F23 5G wifi and Hotspot not working after One UI 6 update

Vivek_Rana — Sun, 14 Jul 2024 03:01:03 GMT

Same problem with my phone also. I just updated it with android 14 and it started rebooting again and again and also wifi and Hotspot gone.
Whatever everyone suggesting nothing is working this is just because of the faulty softwares.
This was my first and last experience with Samsung (scamsung) company. After this I will never buy any Samsung product in my life or never suggest to anyone.
One more thing here you guys try to compare yourself with apple first try to test your softwares before release. Apple is far more better than this scam company.
Even Redmi is doing better than you people. I used one phone for 6 years without any glitch.