topic Reach in with Galaxy

Reach

Butawu — Thu, 19 Mar 2026 07:52:52 GMT

My phone was authorised and is not updating

Re: Reach

SamsungComm1 — Thu, 19 Mar 2026 10:28:44 GMT

Hi Butawu, please share the device model and a screenshot of the error message you get when trying to update.

Re: Reach

Butawu — Thu, 19 Mar 2026 19:46:09 GMT

See that screenshot

Re: Reach

SamsungComm1 — Fri, 20 Mar 2026 05:23:45 GMT

Thanks for the image, please try updating using Smart Switch:

Step 1. Connect your device to your computer using the USB cable provided with your device, and then open Smart Switch on your computer.

Step 2. If a software update is available, Smart Switch might automatically prompt you to update the software or will display an option to update.

Step 3. Click Update and use the on-screen prompts to download the necessary files.

Step 4. Click OK to proceed. Your device may turn off and on a few times during the update process. When the update is complete, the device returns to the Home screen.

If there is no update available or is the issue persist, please use the below link to locate a service centre near you to have the device assessed:

https://www.samsung.com/za/support/service-centre/

Below are the steps to navigate the link:

Under" Find a Support Centre" please choose "Mobile Phone" on the left side at the top.
Then type the name of the area in the search bar.

Re: Reach

Butawu — Fri, 20 Mar 2026 15:18:29 GMT

Hoky thank u

Re: Reach

Gngrbreadman — Sat, 21 Mar 2026 02:55:38 GMT

Goosebumps 🫨 (Freaky)

Do not alter your device's settings. That's another bad habit some people have.

If not, then wherever you got your Galaxy from, they have altered its software in some way. It is very dangerous to change or alter your device's system settings, and that might also void your Galaxy's warranty.

Stay safe, and ignorant. (And then blame the shop for everything 😁)