https://r2.community.samsung.com/t5/with-Galaxy/I-need-help-i-can-t-access-Dolby-features/m-p/20136755#M12479 I've tried to tap on it' and it says samsung features are applied? Fri, 18 Jul 2025 12:24:17 GMT Aphiwe25 2025-07-18T12:24:17Z https://r2.community.samsung.com/t5/with-Galaxy/I-need-help-i-can-t-access-Dolby-features/m-p/20132646#M12465 <DIV><BR /></DIV><DIV><span class="lia-inline-image-display-wrapper" image-alt="image"><img src="https://r2.community.samsung.com/t5/image/serverpage/image-id/5438710i2605E04646F35021/image-size/large?v=v2&amp;px=999" role="button" title="image" alt="image" /></span></DIV><DIV><BR /></DIV><DIV><BR /></DIV> Thu, 17 Jul 2025 19:57:01 GMT https://r2.community.samsung.com/t5/with-Galaxy/I-need-help-i-can-t-access-Dolby-features/m-p/20132646#M12465 Aphiwe25 2025-07-17T19:57:01Z https://r2.community.samsung.com/t5/with-Galaxy/I-need-help-i-can-t-access-Dolby-features/m-p/20132947#M12475 Even if it looks greyed out, sometimes tapping it can reveal more options or activate it.<BR />○Dolby Atmos often requires headphones or specific speaker setups to be active. Ensure you have headphones plugged in or are playing audio through compatible speakers.<BR />○ Sometimes Dolby Atmos has its own dedicated app or a more in-depth settings menu accessible directly from the phone's main "Settings" app, usually under "Sound and vibration" or "Advanced features."<BR /> Thu, 17 Jul 2025 21:13:03 GMT https://r2.community.samsung.com/t5/with-Galaxy/I-need-help-i-can-t-access-Dolby-features/m-p/20132947#M12475 Sbonga_Parmalat 2025-07-17T21:13:03Z https://r2.community.samsung.com/t5/with-Galaxy/I-need-help-i-can-t-access-Dolby-features/m-p/20136755#M12479 I've tried to tap on it' and it says samsung features are applied? Fri, 18 Jul 2025 12:24:17 GMT https://r2.community.samsung.com/t5/with-Galaxy/I-need-help-i-can-t-access-Dolby-features/m-p/20136755#M12479 Aphiwe25 2025-07-18T12:24:17Z https://r2.community.samsung.com/t5/with-Galaxy/I-need-help-i-can-t-access-Dolby-features/m-p/20139687#M12491 Just tap on the (App sound settings) and tap on any app that appears then tap on "Reset this app to default settings" and your problem is solved <span class="lia-unicode-emoji" title=":grinning_face:">😀</span> <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span> Fri, 18 Jul 2025 19:17:42 GMT https://r2.community.samsung.com/t5/with-Galaxy/I-need-help-i-can-t-access-Dolby-features/m-p/20139687#M12491 Hlaba-uje 2025-07-18T19:17:42Z https://r2.community.samsung.com/t5/with-Galaxy/I-need-help-i-can-t-access-Dolby-features/m-p/20141499#M12493 Make sure you're using headphones or a supported Bluetooth device. Dolby Atmos only works when one is connected. Also, check if Battery Saver or Power Saving mode is off—it can disable sound features Sat, 19 Jul 2025 03:59:46 GMT https://r2.community.samsung.com/t5/with-Galaxy/I-need-help-i-can-t-access-Dolby-features/m-p/20141499#M12493 Legend54 2025-07-19T03:59:46Z https://r2.community.samsung.com/t5/with-Galaxy/I-need-help-i-can-t-access-Dolby-features/m-p/20165784#M12509 Have you tried turning off adapt sound, as it has its presets based on the age group you selected? Mon, 21 Jul 2025 17:04:09 GMT https://r2.community.samsung.com/t5/with-Galaxy/I-need-help-i-can-t-access-Dolby-features/m-p/20165784#M12509 Munatsi399 2025-07-21T17:04:09Z